14-Day RTO Rescue Pilot
Turn the audit into daily COD/NDR recovery work
A guided workflow for baseline setup, daily action execution, mid-pilot review, and final savings review. No WhatsApp, Shopify, or courier API integration is added yet.
Phone/address may be needed only when running real WhatsApp and address-correction workflows.
Pilot Progress
Day 1 of 14Today's Focus — Day 1
Upload new orders, review risky COD queue, queue confirmations and address corrections.
Check customer responses, mark confirmed / cancelled / updated, prepare dispatch.
Review NDR cases, queue rescue messages, mark reattempt / call / cancel / RTO.
Pilot Overview
Current Pilot Progress
Stage 1: Baseline Setup
Selected Action Rules
Stage 2: Daily Action Execution
Morning
Upload new orders / review imported orders
Review risky COD queue
Queue COD confirmation
Queue address correction
Queue prepaid offer
Afternoon
Check customer responses
Mark confirmed / cancelled / address updated
Prepare dispatch decision
Evening
Review NDR cases
Queue NDR rescue message
Mark reattempt / call / cancel / RTO
Record savings events
| Day | Orders checked | Risky COD | Address fixed | COD queued | Prepaid opps | NDR cases | NDR contacted | NDR rescued | Cancelled pre-ship | Savings | Notes |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | |||||||||||
| 2 | |||||||||||
| 3 | |||||||||||
| 4 | |||||||||||
| 5 | |||||||||||
| 6 | |||||||||||
| 7 | |||||||||||
| 8 | |||||||||||
| 9 | |||||||||||
| 10 | |||||||||||
| 11 | |||||||||||
| 12 | |||||||||||
| 13 | |||||||||||
| 14 |
Stage 3: Mid-Pilot Review
Recommendations: adjust risk threshold, change message template, focus on top pincode, focus on top courier, and increase call fallback for high-value orders.
Stage 4: Final Savings Review
Next plan recommendation: Do not scale yet; recheck volume, cost assumptions, and action execution.
Privacy note
Customer-level communication should only be used for delivery/RTO operations, not unrelated marketing.